They say that the definition of insanity is doing the same thing over and over while expecting different results. That rings true in individuals as well as businesses. If your processes are not working, continuing to practice them hoping that this time you’ll get a different result, certainly is insanity. It’s time to stop doing things the way you’ve always done them, especially when it comes to processes for meeting customer expectations.
© 2019 PositiveVision • 219 E. Thorndale Ave. Roselle, IL 60172