We all know that strong relationships with our customers are critical to business growth and profitability. Did you know that cloud technology can help you improve your customer relationships? Cultivating these relationships depends on responding to customer needs with a quality product and excellent service. Cloud technology can help you achieve these goals. SYSPRO is an on-premises and/or cloud-based enterprise resource planning (ERP) system that provides the accessibility, flexibility, and agility you need to be more responsive to your customers.

Customer relationships should be a focus in every department.

Unfortunately, the customer is not the focus in many businesses.  Managers are too busy trying to improve productivity numbers, increase efficiency and streamline processes to think about their reasons for doing these things. While the customer holds a significant role behind the scenes, their stage time in operations can be limited (if they make an appearance at all). If you truly want to keep your customers happy and coming back for more, you need to place an importance on customer service in every department. Companies who are customer-focused in all they do, not only experience an improvement in customer satisfaction, but also see an increase in revenue and profitability.

SYSPRO makes data accessible to all who need it.

ERP increases the ability to collaborate with all of your stakeholders—from vendors to employees to customers—no matter where they are located. It allows you to give your customers access to information about their orders, services, and invoices. Not only does this increase customer satisfaction, but it also reduces the expense of support and improves efficiency. In fact, a great number of customer service calls can be avoided if the customer has a thorough and accessible portal.

With SYSPRO, your employees also have instant access to the customer information they need. Customer service representatives can know what is happening to a product order. They know when there are delays in shipping or other changes that effect the customer. At the same time, operations can be aware of last-minute changes in customer orders. Having access to accurate, real-time information is crucial for providing superior customer service. When your employees know that they are a part of the same goal—delighting the customer—they are able to play a powerful part in enhancing the customer experience.

SYSPRO provides enhanced flexibility and scalability.

With your ERP, you can collect customer data, analyze it and use it to create better products and build solid customer relationships. SYSPRO gives you the flexibility you need to be responsive to changes in customer requirements. With a hosted cloud, like SYSPRO BusinessLive, you can harness the capabilities of top-caliber computing without having to build and maintain it. The product enables you to quickly respond to increased demand by scaling up to handle additional volume.

Improve your customer relationships and revitalize your business with SYSPRO. SYSPRO is ERP software built specifically for manufacturing and distribution companies. This trusted ERP solution automates and integrates core business processes in the cloud.

PositiveVision is dedicated to customer service and we would like to help you delight your customers as well. Contact us if you would like to discuss ways to improve your customer experience with cloud ERP.