SYSPRO resellers are business partners who provide end customers with valuable software and services. They become your main point of contact during the evaluation and purchasing process. If you’re looking for an enterprise resource planning (ERP) system and are considering SYSPRO, resellers should play an important role in your decision-making process. Here’s why.
Evaluate SYSPRO Resellers Along with the Software
Manufacturers evaluating ERP systems may be surprised that most features are comparable across multiple ERP platforms. Features may vary slightly, and some platforms may offer more included in the basic software, but overall, manufacturing ERPs provide similar benefits. What makes the biggest impact? The reseller you select to help you through the final stages of evaluation, implementation, and training.
Choose Resellers Carefully
Resellers vary in their knowledge and experience, as well as their approach towards implementation. Many manufacturers consider the features they want in an ERP but do not consider the “features” of the resellers they’ll interact with throughout the purchasing process.
Evaluate Reseller Knowledge and Experience
Setting up an ERP system correctly depends on a deep understanding of your industry as well as an understanding of your company’s processes and pain points. Choose a reseller who demonstrates this knowledge and takes the time to get to know your firm.
A reseller who understands manufacturing will ask the right questions about suppliers, products, project scheduling, and more to set up the system to your specifications. They will intuitively grasp your company's problems and how the ERP can help you address them.
SYSPRO resellers tend to share their customers’ love of manufacturing and their knowledge of manufacturing challenges and opportunities. Based on this shared understanding, they can ask the right questions and help ensure that the system setup matches your existing processes, requiring as little ramp-up time as possible while maximizing automation and other efficiencies.
Because you’ll be spending a lot of time with your SYSPRO representative, make sure that you feel they have both the understanding and knowledge you need and get along with the core implementation team in your company. Ask questions about work habits, training, availability, and more. You need a reseller you mesh with—someone you feel can be part of your team and help you over the initial learning curve.
Develop a Digital Transformation Plan
Perhaps more importantly, a good reseller understands the value of ERP in the entire digital transformation ecosystem of manufacturing.
An ERP forms the cornerstone of all manufacturing digital transformation. From this fundamental platform, other system integrations, such as CRM, WMS, and more, provide a seamless data flow that can power a manufacturer to new areas of efficiency and competitiveness. In this way, an ERP becomes the catalyst for digital transformation.
Manufacturers who lag in digital transformation today will quickly find themselves outpaced and outflanked by competitors who have already harnessed the power of automation and data visibility for profitability. A good reseller understands this and will guide you toward the right platform and integration to power digital transformation now and in the future.
Six Steps to Find a Good Reseller
Given the importance of a good reseller, how do you find one? It’s a little more involved than simply doing a quick search online. Instead, follow these steps to evaluate potential resellers.
1. Define Requirements: Clearly outline your business needs, processes, and goals. This will help you identify the features and capabilities you need in an ERP system and the expertise required from a reseller.2. Research and Shortlist: Look for resellers with experience in your industry and a proven track record of successful ERP implementations. Check their certifications, partnerships with ERP vendors, and customer reviews.
3. Evaluate Expertise: Assess the reseller's knowledge of your industry and their ability to understand your specific business processes. A good reseller should be able to provide tailored solutions that address your unique challenges.
4. Check Support and Services: Ensure the reseller offers comprehensive support and services, including training, customization, and ongoing maintenance. This will help you get the most out of your ERP system and ensure long-term success.
5. Request References: Ask for references from other manufacturers who have worked with the reseller. This will give you insights into their performance, reliability, and customer satisfaction.
6. Conduct Interviews: Interview potential resellers to gauge their understanding of your business and their ability to deliver the desired results. Discuss your requirements in detail and evaluate their proposed solutions. This is the time to trust your instincts. Get a feel for the people you’ll be dealing with. Ask to meet with your transition team and ensure you feel a good connection and rapport with those supporting your implementation.
PositiveVision: SYSPRO Resellers
PositiveVision is a trusted SYSPRO reseller with nearly two decades of experience helping businesses implement and optimize their ERP solutions. PositiveVision provides comprehensive support to ensure seamless integration and customization tailored to each client's unique needs. Our expertise in ERP systems helps businesses streamline processes, improve efficiency, and achieve operational goals. Contact us today for more information about our SYSPRO consulting services.
Linda Baran
Linda Baran is in charge of the people side of PositiveVision. Linda’s background includes working in a variety of industries including investment, manufacturing, and information technology.
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